Insafe Helplines: Operations, Effectiveness and Emerging Issues For Internet Safety Helplines
Study details
| Year: | 2015 |
| Scope: | Multinational |
| Countries: | Romania; Belgium; Malta |
| Methodology: | Empirical research – Qualitative |
| Methods of data collection: | Interview; Focus group |
| Researched Groups: | Social workers; Other practitioners working with children; Policymakers and regulators; Youth workers |
| Funder: | European School net |
| Funder Types: | NGO (Advocacy, Charity, Consumer organization) |
| Has Formal Ethical Clearance: | Yes |
| Consents: | Other |
| Informed Consent: | Consent obtained |
| Data Set Availability: | Not mentioned |
Goals
The purpose of the study was to undertake research that would assist Insafe helplines to develop their effectiveness and demonstrate their impact. This study looked at both the wider context in which helplines operate, the new and emerging risks that internet use may pose for children and young people, the support required and the resources needed to respond effectively, as well as the implications for operational effectiveness. Respondents in the research, which included helpline professionals and volunteers, contributed to a discussion of successes as well as gaps in order to assist in the identification of strategies to support better awareness and monitoring of effectiveness