A Trojan horse approach to changing mental health care for young people through service design
Study details
| Year: | 2017 |
| Scope: | Local |
| Countries: | Sweden |
| Methodology: | Empirical research – Qualitative |
| Methods of data collection: | Case study; Interview; Ethnography / participant observation; Textual / documentary / content analysis |
| Researched Groups: | Children; Families; Social workers; Youth workers; Other practitioners working with children |
| Children Ages: | Other |
| Other Childrens Age Group: | 6-20 years old |
| Funder: | European Union’s Horizon 2020 research and innovation programme; Torsten Söderbergs stiftelse; Riksbankens Jubileumsfond |
| Funder Types: | European Union / Commission; Foundation |
| Informed Consent: | Consent not mentioned |
| Ethics: | Ethical considerations not mentioned |
| URL: | https://www-tandfonline-com.ezproxy.ub.gu.se/doi/pdf/10.1080/24735132.2017.1387408?needAccess=true |
| Data Set Availability: | Not mentioned |
Goals
"...within the healthcare space, transformative aims are sometimes being ‘snuck’ into service design projects that have been established primarily with to create additive service innovations. This paper presents a case study of one such service design project, called the ‘First Line’ project or ‘Fo€rsta linjen’ in Swedish. The First Line case study tells the story of a service design project that utilized the new service development process as a way to build capacity for new ways of working and catalyse culture change within the organization. Looking back on the project, the new digital services acted as a Trojan horse that was willingly brought into the clinical team, unlocking unexpected transformative changes in the process." (Authors, 246)